Shipping Policy – MARIA CARLOTA DA PRAIA

At MARIA CARLOTA DA PRAIA, we work with third-party production, fulfillment, and shipping partners. Depending on the product, items may be made to order or shipped directly from a supplier’s fulfillment center.

Processing times, shipping origins, and delivery estimates may vary by product and destination.

1. Order processing

Orders are typically processed within 2–5 business days before dispatch, unless a different processing time is stated for the product before purchase.

Some made-to-order products may require additional production time. Any product-specific processing estimate should be considered when planning your purchase.

Processing time is separate from shipping time. Business days exclude weekends and applicable public holidays.

2. Estimated shipping times

Unless a different estimate is provided for your product or destination before purchase, estimated transit times after dispatch are:

• United States: 5–10 business days.

• Other available destinations: 7–15 business days.

These estimates exclude order processing and production time. Your estimated total delivery time is the processing time plus the shipping time.

Delivery estimates may be affected by the shipping origin, destination, carrier, customs procedures, and seasonal demand. They do not limit any delivery commitments or consumer rights that apply by law.

3. Shipping destinations and charges

Available shipping destinations and delivery options are shown at checkout.

Shipping charges applied by our store will be displayed before you complete your purchase. Availability and costs may vary depending on the product, delivery address, and shipping method.

4. Separate shipments

If your order contains multiple items, they may be fulfilled by different partners and arrive in separate packages on different dates.

Each package may have its own tracking number. Receiving one package does not necessarily mean that the remaining items are missing.

5. Order tracking

Once your order is dispatched, we will send the available tracking information to the email address provided at checkout.

Tracking updates may take time to appear after a shipping label is created. For orders shipped separately, tracking information may be sent in more than one email.

6. Customs and import charges

International orders may be subject to customs procedures, import duties, taxes, or carrier clearance fees.

Any such charges collected by our store will be displayed at checkout. Additional charges assessed by the destination authorities or carrier may be payable by the recipient where permitted by applicable law.

Please contact us before purchasing if you need clarification about potential import charges for your destination.

7. Delayed, missing, or damaged deliveries

Delivery may occasionally be delayed by customs clearance, holidays, severe weather, transportation disruptions, or high demand.

If we become aware of a significant delay affecting your order, we will notify you using the contact details provided at checkout.

If your order has not arrived within the estimated delivery period, tracking appears incorrect, or your package arrives damaged, please contact mariacarlotadapraia@gmail.com with your order number and a description of the issue.

We will investigate with the relevant fulfillment partner or carrier and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Consumer rights and contact

Nothing in this policy excludes or limits your mandatory consumer rights concerning delivery, cancellation, refunds, or products that are damaged, defective, incorrect, or not as described.

For shipping questions or assistance with an order, contact mariacarlotadapraia@gmail.com.