Return & Refund Policy – MARIA CARLOTA DA PRAIA

At MARIA CARLOTA DA PRAIA, we want you to be satisfied with your purchase. Our products may be produced, fulfilled, and shipped directly by third-party suppliers or fulfillment partners.

Except where applicable law provides otherwise, we accept returns for products that are defective, damaged upon delivery, incorrect, or not as described. We do not offer additional voluntary returns or exchanges for changes of mind, personal preferences, or selection of an unsuitable size.

1. Defective, damaged, or incorrect items

Please inspect your order upon arrival and contact us at mariacarlotadapraia@gmail.com, preferably within 7 days of delivery, if you notice a problem.

Please include:

• Your order number.

• A description of the issue.

• Photos of the product and packaging, where possible.

The recommended 7-day reporting period does not limit any longer period or remedy available under applicable consumer protection laws.

We will review the issue and provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law. You do not need to contact the supplier directly.

2. Swimwear

To the extent permitted by applicable law, we do not accept voluntary returns or exchanges of swimwear, including bikinis and one-piece swimsuits, due to a change of mind, personal preference, or selection of an unsuitable size.

Please review the product description and size guide carefully before purchasing.

This restriction does not affect any mandatory right of withdrawal or your rights if the product is defective, damaged upon delivery, incorrect, or not as described.

3. Personalized products

Products made to your individual specifications or clearly personalized for you are excluded from change-of-mind returns where permitted by applicable law.

A standard product is not automatically considered personalized solely because it is printed or manufactured after an order is placed.

Personalized products remain eligible for remedies required by law if they are defective, damaged upon delivery, incorrect, or not as described.

4. Product condition

We do not cover damage caused by misuse, washing contrary to the care instructions, or alterations made after delivery.

However, appropriate use or washing does not automatically remove your rights concerning a manufacturing defect or another issue covered by applicable law.

5. Return instructions and shipping costs

Please contact us before sending an item back so we can provide the correct return address and instructions. Return locations may vary depending on the product.

Where a return is required because an item is defective, damaged upon delivery, incorrect, or not as described, we will cover reasonable return shipping costs.

For other returns required by law, you are responsible for direct return shipping costs only where legally permitted and properly disclosed.

6. Refunds and replacements

We will notify you of the outcome of your request and the next steps.

Refunds will be issued to the original payment method unless otherwise agreed or required by law. We will process them without undue delay and within any applicable legal deadline.

Your bank or payment provider may require additional time for the refund to appear in your account.

A replacement will not override any right to a refund or another remedy available under applicable law.

7. Separate shipments

Orders containing multiple products may arrive in separate packages and on different dates. Please check the tracking information for each shipment and contact us if an item appears to be missing.

8. Your statutory rights

Nothing in this policy excludes or limits your mandatory consumer rights, including any applicable right to cancel an online purchase or withdraw from the contract.

These rights take priority over any restriction stated in this policy, including restrictions relating to swimwear and personalized products.

For return requests, refund inquiries, or assistance with your order, contact mariacarlotadapraia@gmail.com.